Return, Refund & Reschedule Policy

1. Overview

We aim to be fair and practical with refunds. Because our outdoor masterclasses are run in small groups with limited spots, the policy below balances flexibility for participants with the ability for our coaches to plan each session well.

2. Drop-in classes

If you cancel a drop-in booking with at least twelve hours' notice, we will refund the full amount or hold the credit for any future scheduled session. Cancellations made with less than twelve hours' notice cannot be refunded but we will offer a one-time goodwill reschedule when our schedule allows.

3. Multi-class packs

You may request a refund for any unused classes in a four-class pack within fourteen days of the original purchase. After fourteen days, unused classes can still be transferred to another scheduled date during the original validity window. Used classes are not refundable but we are always happy to discuss extenuating circumstances.

4. Seasonal pass

The twelve-week Seasonal Pass may be refunded on a pro-rata basis within the first two weeks if you decide it is not the right fit. After two weeks, the pass becomes non-refundable but we are open to pausing the validity period for documented reasons such as a planned trip or a medical recovery.

5. Reschedule requests

Reschedule requests can be sent through the Contact page or by email. We will move your spot to another scheduled session as long as the request reaches us at least twelve hours before the original time. There is no fee for reschedules that meet this notice period.

6. Cancellations by us

If we have to cancel a session — for example, due to severe weather, a coach being unwell, or a venue conflict — you will receive a full refund or a credit toward a future session, whichever you prefer. We will let you know as soon as possible, ideally at least ninety minutes before the planned start.

7. How to request a refund

Send a refund request through the contact form on the Contact page or reply to your booking confirmation email. Please include the booking date, the package name and a brief reason. We will respond within two working days.

8. Payment timing

Approved refunds are processed within five working days of the agreement, using the same method as the original payment. Bank transfers may take a further one to three working days to appear in your account, depending on your bank.

9. Gift bookings

Gift bookings are transferable to a friend or family member but the original purchaser handles refund requests. Please copy the recipient on any communication so we can coordinate the booking.

10. Disputes

We hope to resolve any concern through a friendly conversation. If we cannot reach an agreement, the dispute resolution provisions in the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986 apply where relevant.

11. Contact

For any question about this policy, please use the Contact page or call us during class hours. We are happy to walk through your options.